TPMG is partnering with healow for a NEW Patient Portal, beginning November 10, 2025! Enroll today for immediate access to your account and health information. For registration directions, click here.
Beginning November 7th, you may still access your information through the OLD Patient Portal, which will be put into view-only mode. You will be able to see all your information, but you will not be able to send messages to TPMG offices or providers. Your information will be available for at least 6 months.
What is a Patient Resource Representative?
TPMG’s Patient Resource Representatives are not advocates like in the hospital settings, but rather mediators who collect information regarding issues or concerns from patients, and ensure that these matters are brought to the attention of the Office Manager and/or Regional Operations Manager in hopes of a resolution.
Before contacting a Patient Resource Representative, please reach out to the office manager at the respective office location or via the Patient Portal. To find the office manager's contact information, visit the location page atmytpmg.com/find-a-location.
If you require the assistance of a Patient Resource Representative, please complete our Patient Resource Representative Form here. Your feedback will be reviewed and the Patient Resource Representative will address the matter with the corresponding Office Manager, Regional Operations Manager, or Administrator, who will contact you within 24 business hours.
Please ensure all necessary details are included, such as the office name, the physician's name, a complete description of the issue/concerns, and the patient’s contact information, to facilitate a swift resolution.
For feedback regarding a specific provider experience, please submit all provider inquiries in writing, detailing your experience (dates, office location, etc.), and include the provider’s name.
*All concerns regarding office matters will be relayed back to the office manager, provider, and other relevant parties. Prescription requests must be relayed directly to the office, and not through the Patient Resource Representative. Please contact your provider's office for refill requests or assistance with retrieval issues.
**Our Patient Resource Representatives operate during standard business hours. Requests made late in the day or during weekends may require longer than the usual 1 to 2 business days for follow-up.
By signing up or logging into the NEW TPMG Patient Portal, you now have secure access to all of your medical information as well as appointment scheduling/cancellations.
The NEW Patient Portal is an intuitive, online portal that enables TPMG patients and providers to securely access and manage health information. Overall, the patient portal improves communication, patient care, and the full patient experience. Go Green! Opt in to paperless statements today through your Patient Portal. Click here for more information.
Visit the TPMG Patient Portal page where you can find registration direction, log in/enrollment link, as well as the Apple and Google Play apps.
If you have trouble logging in or finding your test results within a week, please contact your provider for assistance.
Step 1: Log into the Patient Portal.
Step 2: Click on the My Chart tab at the top of the screen.
Step 3: Click on the Documents tab.
Your visit notes will be in the Clinical Document section. Your scanned documents and reports will be located in the Encounter Notes section.
To transfer or receive your medical records, visit https://www.mytpmg.com/patient-info/release-of-information/
Click here for instructions on how to generate your medical records on the OLD Patient Portal.
TPMG makes it easy to share non-TPMG medical images electronically to PowerShare™, as a service to our patients. Once a PowerShare™ account is set up, patients can:
- Upload and share non-TPMG image studies with TPMG.
- Share patient images with doctors and specialists as needed.
- Upload past exams from personal CDs to patients' accounts.
Bill payment is due within 30 days of your appointment. For your convenience, you can pay your TPMG bills online, by mail, over the phone, or at one of our locations. Visit https://www.mytpmg.com/pay-my-bill/ to pay your bill or view your billing options.
Please contact the TPMG Central Billing Office at (757) 232-8777 or (877) 271-3810 for further assistance.
Some of our offices have patient forms located on our website under the location pages. Find your office's location page here: https://www.mytpmg.com/find-a-location/. If you have any questions about your provider's office forms, please call their office for guidance.
Effective July 2024:
Most TPMG facilities do not require masks; however, in some of our locations, they are still required. If you see a sign on a door that states "Mask Required" (see example), that office requires a mask to be worn in that office.
If you do not have a mask, one will be provided for you.
For more information, click here.
For a full list of items to bring to your appointment, visit https://www.mytpmg.com/patient-info/appointment-info/
If you are unable to attend your appointment, please visit https://www.mytpmg.com/cancellations-rescheduling-missed-appointments/ to learn the proceeding steps for cancelling or scheduling an appointment.
While TPMG contracts with several insurance carriers, please note that not all TPMG physicians actively participate in TPMG’s listed carrier plans. Please contact your physician’s office to verify participation with your insurance plan. For a full list of TPMG insurance carriers, visit https://www.mytpmg.com/insurance/.
TPMG offices have access to a 3rdparty vendor who can typically provide a qualified interpreter for non-English speaking patients, or those that require an ASL (American Sign Language) interpreter. Please contact the office to discuss your specific needs and if necessary, your request for an interpreter at least one week ahead of your scheduled appointment.
In order to ensure a safe environment for employees, patients, and visitors, TPMG prohibits the wearing, concealing, transporting, storage, or presence of firearms or other dangerous weapons in our facilities. Any employee in possession of a firearm or other dangerous weapon while on our facilities or while otherwise fulfilling job responsibilities may face disciplinary action including termination. A patient or visitor who violates this policy may be removed from the facility and reported to police authorities. There are a few exceptions to the policy:
- Any law enforcement personnel engaged in official duties. If off duty, the law enforcement personnel must show their badge when carrying a firearm/weapon.
- Any security personnel engaged in official duties.
- Any person engaged in military activities sponsored by the federal or state government, while engaged in official duties.
To ensure the health and safety of our patients and employees, smoking and tobacco use are prohibited on TPMG property.
TPMG offices understand coming to the doctor’s office is stressful enough. To help keep the experience from being stressful, our offices have adopted a zero-tolerance policy. This policy helps to protect our patients and staff from exposure to any behaviors that may cause discomfort and/or harm during appointments. These behaviors include:
- Abusive or offensive language
- Threatening or aggressive behavior
- Unwanted touching
- Refusal to follow a staff member's instructions
Service Animals (a dog trained to do work or perform tasks - the specifically trained action needed to assist- for the benefit of an individual with a disability) will be permitted in Tidewater Physician Multispecialty Group's facilities unless the animal's presence would fundamentally alter the nature of the service provided, when a particular animal is not within its handler's control, or when the animal poses a direct threat to the health and safety of others.
"Are there locations my service animal is not allowed?"
Service animals are NOT permitted in the MRI, CT, Procedure Suites, or Strive facilities at any time. There may be circumstances where the patient may be required to have another person present to tend to and maintain control of the animal if, by the nature of the services, the patient is unable to do so.
"Can I bring my emotional support, therapy, comfort, or companion animal to my appointments?"
Other animals, such as Emotional Support Animals or Therapy Animals, will NOT be permitted into TPMG facilities under any circumstances. Emotional Support or Therapy Animals are NOT considered to be Service Animals under the ADA or Virginia Law.
"What are the guidelines for my service animal during my visit?"
Dress Code for Service Animals - Upon entrance into ANY TPMG facility with a service animal, TPMG requires the following:
- A service dog must be under control at all times with a harness, tether, or leash. If the person is unable to use these devices, then the service animal must be under full control using voice, hand, or other means of command.
- A service animal must wear a vest or patch identifying it as a service animal. However, a vest alone doesn’t make an animal a service animal.
Access - A Service Animal shall be permitted in any unrestricted area of the facility, provided that the Service Animal does not pose a direct threat, and its presence does not require a fundamental alteration of the facility's policies.
Removal of the Service Animal – A service animal handler will be asked to remove the service animal from the facility if:
- The service animal is out of control and the handler cannot regain control.
- The service animal is not housebroken or is incontinent.
- The service animal poses a direct threat to the health and safety of others.