Your private health information is strictly confidential and contains privileged medical information. To assure this confidentiality, the information contained in your medical record will not be released to anyone, including your family members, without your written permission to do so.
We recommend that pre-arrangements for the release of your medical information be discussed with your physician. It is required you complete and sign the TPMG Notice of Privacy Practices Acknowledgement and Consent form, which discloses who, if anyone, has your consent regarding your protected health information (PHI) {This form is commonly referred to as the HIPAA form}.
If you have advance directives such as an Advance Medical Directive or a Living Will, please provide us with a copy for inclusion in your private health information. It is your responsibility to help keep your private health information current. Please advise our staff of any changes in your name, address, telephone number, or insurance carrier at the earliest opportunity.
We will gladly provide copies of your private health information for referring physicians or other medical professionals who may need them to provide you with care. To request this, please complete a Medical Records Release form and submit it to your TPMG provider via their office. Requests may also be faxed to (757) 706-3149 (ATTN – Medical Records). Please allow at least 10 business days to process requests for medical records.
TPMG has partnered with HealthMark Group to ensure and timely completion of medical and billing record requests for TPMG patients.
HOW?
Requests may be submitted electronically to HealthMark’s Request Manager at https://requestmanager.healthmark-group.com.
Once logged in, select “Submit Request” from the Menu options and enter all required fields to provide authorization directly to HealthMark. Your requests will usually take 2-3 days to process.
Once processed, a copy of your electronic records can be automatically downloaded from Request Manager. Records requested to be sent as a hard copy, via USPS, incur postage fees and may take an additional 7 business days to receive. Your medical record request will be processed and a notification will be sent via mail or email once complete and available for download.
Any Questions?
Please log in to Request Manager for status updates or to chat with support.
If you have any questions, you may contact HealthMark at 800-659-4035 or [email protected].
We reserve the right to charge for copying private health information, as well as for preparing disability forms, insurance applications, and other written documents relating to your diagnosis and treatment. All private health information including x-rays performed at our office remains the property of TPMG.
Authorization to Release Medical Information Form
Click here to download the Authorization to Release Medical Information Form.
If you are a third party requesting patient records, please send your request via mail or fax to:
John M. Poma, Esq.
Registered Agent
Tidewater Physicians Multispecialty Group
860 Omni Boulevard, Suite 401
Newport News, VA 23606
Fax: (757) 232-8865
