For your safety, we ask that you bring all your medications, or a listing of all your medications, including any over-the-counter drugs and herbal remedies that you may be taking to each appointment. In addition, please inform us of any medications that you may be taking that were ordered by another physician.

Please request prescription refills through Patient Portal or during your office visit. If you are not certain if you have another refill remaining on your prescription, call your pharmacist. If there are no refills remaining, please call our office during regular office hours at least 5 working days before you deplete your current supply of medication, and to allow adequate time for review of your medical record and to determine if a refill is warranted.  If you do not have a Patient Portal account set-up, please contact your physician’s office directly.  They will issue you an Enrollment Token number and provide you with additional information.

If your physician believes it is in your best medical interest to be examined prior to issuing a prescription refill, we will call you with further instructions.  Most insurance companies require a visit to the physician prior to additional refills being authorized after a specific period of time.

When requesting a prescription refill, have your prescription bottle available when you call so that you can provide the information necessary to complete your request. To minimize your wait time, you may wish to call your pharmacist to confirm that your prescription has been filled prior to going to your pharmacy.

If you utilize a prescription purchase service that requires special instructions, please inform us when requesting the refill in order for the prescription to be written to meet such requirements.

Federal Law prevents us from ordering refills for certain medications, such as narcotics, pain and nerve medications over the telephone. To best assure our patient safety, it is our policy that we do not prescribe new medications without the benefit of a patient examination.

TPMG uses the Virginia Prescription Drug Monitoring Program (PDMP).  Prescription Drug Monitoring Programs are state run electronic databases used to track the prescribing and dispensing of controlled prescriptions to patients.  They are designed to monitor this information for suspected abuse or diversion and provide information regarding a patient’s controlled substance prescription history.  This information helps to identify patients at high-risk who would benefit from early interventions.  Patients found to misuse prescription drugs may be terminated from receiving care at any or all TPMG offices.

Please keep in mind that good medical care often requires the benefit of an examination before ordering additional medication.