Customer Service/ Patient Advocate

If you have a concern about any TPMG office or staff member, please contact the office manager at that location first.  Office manager names are found on the location pages. Our office managers are trained and available to assist you with issues that you may have regarding their office and/or service. Please give them the opportunity to correctly address any of your concerns.

It’s our goal to give you fast, accurate answers to your questions. Please use the information below. You can also reference our FAQ page for more information: https://www.mytpmg.com/tpmg-patient-faqs/.

While the restrictions for masks are being lowered for certain locations, masks are still required to be worn in all healthcare settings, including doctor’s offices, hospitals, and inpatient rehabilitation centers. For the health and safety of our patients and employees, we at TPMG ask that you abide by this regulation and continue wearing a mask inside and outside any of our TPMG facilities, regardless of your vaccination status. 

For more information on the latest COVID-19 updates and mask regulations, please visit the Virginia Department of Health:

https://www.vdh.virginia.gov/coronavirus/cloth-face-covers/#mask-requirements

TPMG has partnered with HealthMark Group to ensure and timely completion of medical and billing record requests.

Medical Records

TPMG has partnered with HealthMark Group to ensure and timely completion of medical and billing record requests.

  • How?
    • Requests may be submitted electronically to HealthMark’s Request Manager at https://requestmanager.healthmark-group.com. Once logged in, select “Submit Request” from the menu options and enter all required fields to provide authorization directly to HealthMark. Your requests will usually take 2-3 days to process. Once processed, a copy of your electronic records can be automatically downloaded from Request Manager. Records requested to be sent as a hard copy, via USPS, incur postage fees and may take an additional 7 business days to receive. Your medical record request will be processed and a notification will be sent via mail or email once complete and available for download.
  • Any questions?
    • Please log in to Request Manager for status updates or to chat with support. If you have any questions, you may contact HealthMark at 800-659-4035 or [email protected] 

 

We reserve the right to charge for copying private health information, as well as for preparing disability forms, insurance applications, and other written documents relating to your diagnosis and treatment. All private health information including x-rays performed at our office remains the property of TPMG.

Pay My Bill

Bill payment is due within 30 days of your appointment. For your convenience, you can pay your TPMG bills online, by mail, over the phone, or at one of our locations. Visit https://mytpmg.com/pay-my-bill/ to pay your bill or view your billing options.

Billing Questions

Contact your provider if you have billing questions. Locate your office information here: https://www.mytpmg.com/find-a-location/.

If you have additional questions, please contact the TPMG Central Billing Office at (757) 232-8777 or (877) 271-3810 for further assistance.

Appointments

If you are unable to attend your appointment, please call your provider’s office or visit https://www.mytpmg.com/cancellations-rescheduling-missed-appointments/ to learn the proceeding steps for canceling or scheduling an appointment.

Patient Portal

Your Patient Portal information is managed through your provider’s office. If you have a question about your login information or you can’t access your account, go to: https://www.mytpmg.com/patient-portal/.

If you are in need of a PIN number, please contact your provider’s office. You can find your location’s information on the location page: https://www.mytpmg.com/find-a-location/.

 

Employment Verification

Employment verifications should be emailed to [email protected] OR faxed to 757-232-8862. We do not accept calls for employment verifications.

Patient Advocate

If you need additional assistance with your concern, please fill out our Patient Advocate form . Our Patient Advocate form is the quickest method of resolving any issues you may have have, however, if you prefer, you may call and leave a voicemail on our Patient Advocate line at (757) 232-8855.  Please be sure to leave a detailed message, your name, birthdate, and the names of your provider or provider’s office and someone will get back to you in a timely manner.

*Please note our Patient Advocate may need time to further investigate any concerns. Your patience and understanding is appreciated and your concerns will be addressed. 

We appreciate the time you have taken to reach out to us so that we may make every effort in improving the quality of care that TPMG patients have come to trust and expect.

Patient FAQ's

For other questions or concerns, please visit our Patient FAQ’s page

Blog Categories

Find a Provider

Search
Generic filters
Accepting New Patients
Related Posts
Joint Replacement and Arthritis Non-Surgical Options

Joint Replacement and Arthritis Non-Surgical Options

After evaluating the extent of the damage or deterioration to your joints, your surgeon may suggest non-surgical treatment options. Pain by itself may not mean you are a good candidate for surgery. Nonsurgical treatment can range from medication, injections, and other forms of therapy. Non-surgical options for the knee: Cortisone injections Cortisone shots can help [...]

Joint Replacement and Arthritis Surgical Options

Joint Replacement and Arthritis Surgical Options

After evaluating the extent of the damage or deterioration to your joints, your surgeon may suggest surgical treatment options. Once all conservative and non-surgical treatment options have been considered, a TPMG joint specialist will discuss any surgical options to restore function and eliminate pain. Surgical options include: Total Knee Arthroplasty More commonly referred to as [...]