At TPMG, we welcome all feedback regarding our offices and organization. Our mission is to deliver exceptional medical care to every patient, and we believe listening to the concerns of our patients is vital for improving our patients’ overall healthcare experience.
If you have a concern about any TPMG office or employee, please contact the office manager at that location first. Our office managers are trained and available to assist you with issues that you may have regarding their office and/or service. They have access to patient records and office-specific information (insurance offerings, office policies, etc.), and work closely with providers. Please allow them to address your concerns and rectify the problem. Contact the office and ask to speak with an office manager. You may find their name on the location page. To find your office’s location page, visit https://www.mytpmg.com/find-a-location.
It’s our goal to give you fast, accurate answers to your questions. Please use the information below. You can also reference our FAQ page for more information: https://www.mytpmg.com/tpmg-patient-faqs/.
TPMG’s Patient Resource Representatives are not advocates like in the hospital settings but rather mediators who collect information regarding issues or concerns from patients and ensure that these matters are brought to the attention of the Office Manager and/or Regional Operations Manager in hopes of a resolution.
Before contacting a Patient Resource Representative please reach out to the office manager at the respective office location or via the Patient Portal. To find the office manager’s contact information visit the location page at mytpmg.com/find-a-location.
If you require the assistance of a Patient Resource Representative please complete our Patient Resource Representative Form here. Your feedback will be reviewed and the Patient Resource Representative will address the matter with the corresponding Office Manager Regional Operations Manager or Administrator who will contact you within 24 business hours.
Please ensure all necessary details are included such as the office name the physician’s name a complete description of the issue/concerns and the patient’s contact information to facilitate a swift resolution.
For feedback regarding a specific provider experience please submit all provider inquiries in writing detailing your experience (dates office location etc.) and include the provider’s name.
*All concerns regarding office matters will be relayed back to the office manager provider and other relevant parties. Prescription requests must be relayed directly to the office and not through the Patient Resource Representative. Please contact your provider's office for refill requests or assistance with retrieval issues.
**Our Patient Resource Representatives operate during standard business hours. Requests made late in the day or during weekends may require longer than the usual 1 to 2 business days for follow-up.
To contact an office or provider regarding communication with your doctor prescription refills access to your test results or managing your appointments submit a request via our . The is an online program equipped to help you keep in contact with your provider and office outside of normal business hours. In the event of inclement weather outages or other emergencies the is the main tool used by the office to communicate with patients.
Click here to login or enroll.Your Patient Portal information is managed through your provider’s office. If you have a question about your login information or you can’t access your account call your provider’s office for help: https://www.mytpmg.com/find-a-provider/.
For any additional concerns please contact the office manager at your location. Please follow the instructions listed above regarding how to locate the office manager’s contact information.
TPMG will gladly provide copies of your private health information for referring physicians or other medical professionals who may need them to provide you with care. Patients can retrieve their own medical records through the old Patient Portal. Click here for instructions on how to generate your medical records on the Patient Portal. Another way to request your records is to complete the Medical Records Release form and submit it to your TPMG provider via their office. You may contact the TPMG Medical Records Department at (757) 232-8840 to obtain the necessary paperwork, as well.
Requests may also be emailed to ROI@tpmgpc.com or faxed to (757) 706-3149 (ATTN – Medical Records). Please allow at least 10 business days to process requests for medical records.TPMG has partnered with HealthMark Group to ensure the timely completion of medical and billing record requests.
How do I receive my records from HealthMark Group?
Requests may be submitted electronically to HealthMark’s Request Manager at https://requestmanager.healthmark-group.com. Once logged in select “Submit Request” from the menu options and enter all required fields to provide authorization directly to HealthMark. Your requests will usually take 2-3 days to process. Once processed a copy of your electronic records can be automatically downloaded from Request Manager. Records requested to be sent as a hard copy via USPS incur postage fees and may take an additional 7 business days to receive. Your medical record request will be processed and a notification will be sent via mail or email once complete and available for download.
Any questions?
Please log in to Request Manager for status updates or to chat with support. If you have any questions you may contact HealthMark at (800) 659-4035 or status@healthmark-group.com.
We reserve the right to charge for copying private health information as well as for preparing disability forms insurance applications and other written documents relating to your diagnosis and treatment. All private health information including x-rays performed at our office remains the property of TPMG.
Use TPMG’s new convenient and secure portal to upload your medical images online.
TPMG makes it easy to share medical images electronically through PowerShare™ as a service to our patients. Once a PowerShare™ account is set up patients can:- Upload and share non-TPMG image studies with TPMG.
- Share patient images with doctors and specialists as needed.
- Upload past exams from personal CDs to patients’ accounts.
Use our new convenient and secure portal to upload your medical images online.
Bill payment is due within 30 days of your appointment. For your convenience you can pay your TPMG bills online by mail over the phone or at one of our locations. Visit https://www.mytpmg.com/pay-my-bill/ to pay your bill or view your billing options.
If you have additional questions please contact the TPMG Central Billing Office at (757) 232-8777 or (877) 271-3810 for further assistance.
You can schedule an appointment with a TPMG provider by calling their office location or by contacting your provider through our Patient Portal. Appointment availability may differ from office to office. To manage your appointments using the Patient Portal visit: https://www.mytpmg.com/patient-portal/.
If you are unable to attend your appointment please call your provider’s office or visit: https://www.mytpmg.com/cancellations-rescheduling-missed-appointments/ to learn the proceeding steps for canceling or rescheduling an appointment. Please note some offices charge a “Missed Appointment Fee” if cancellations are not made within a 24-hour period. This fee is not covered by insurance.Effective July 2024:
Most TPMG facilities do not require masks; however in some of our locations they are still required. If you see a sign on a door that states "Mask Required" (see example), that office requires a mask to be worn in that office.
For more information, click here.
TPMG understands coming to the doctor’s office is stressful enough. To help keep the experience from being stressful our offices have adopted a zero-tolerance policy. This policy helps to protect our patients and staff from exposure to any behaviors that may cause discomfort and/or harm during appointments.
- Abusive or offensive language
- Threatening or aggressive behavior
- Unwanted touching
- Refusal to follow a staff member's instructions
Tidewater Physician Multispecialty Group (TPMG) uses Equifax The Work Number for all employment and income verification requests. Please see the information below to complete your request.
Website: www.theworknumber.comCompany code: 456936
If you are a verifier or an employee trying to generate an Employment Data Report (EDR) and have any issues please contact a representative at (800) 367-2884.
For other questions or concerns please visit our Patient FAQ’s page.