Cancellations | Rescheduling | Missed Appointments

We kindly request any cancellations or rescheduling of appointments be made in advance in order for us to accommodate another patient in your appointment time.  This enables us to quickly place patients who need to see a physician when there is a time that opens up on the schedule.

TPMG offices reserve the right to charge a fee to patients who miss an appointment, procedure and/or scheduled surgery.  Fees may vary; therefore, we recommend that you ask your physician’s office for information regarding their policy pertaining to missed appointments.  Fees for missed appointments are not covered by insurance companies and are the responsibility of the patient.  Failure to pay any fees may result in the patient’s account being transferred to an outside collection agency.  Please contact the office when you need to cancel or reschedule your appointment to avoid any fees.

We understand there may be times when circumstances beyond your control arise and you must miss an appointment; therefore, we highly recommend contacting the office if you cannot make your scheduled appointment, or as soon as possible after you miss an appointment. Patients who consistently fail to show for scheduled appointments may be terminated from receiving care from the office, or from TPMG as a group.

Please note that while each TPMG office makes every effort to accommodate requested appointment times, circumstances may exist where this request may not be met.  Some offices may have a large volume of patients scheduled or a limited number of physicians on duty at the time; however, after triaging your healthcare needs, we will provide you with an appointment in the appropriate time period, or present you with options for your care, such as seeing another physician, advanced practice clinician or, depending on the urgency of your situation, referring you to After Hours Care Clinic, Urgent Care or Emergency Care.

It is our mission to provide superior healthcare to our patients.  We understand that there are times when physicians are running behind on seeing patients.  Every effort is made to accommodate the needs of our patients, and physicians are focused on assessing, diagnosing and providing the necessary treatment while in the exam room.  They are not focused on time, but rather ensuring the patient in front of them is receiving the necessary care needed at the time.  Each patient is given the attention and time necessary for providing the care that is needed based on the assessment and diagnosis. This time may be a few minutes or may take longer than the scheduled time.  Each person that presents to us for care has a different need.  We appreciate your patience and know that when you have a healthcare issue that requires more attention, we are here for you.  Thank you for choosing TPMG!

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