Patient Information

For questions regarding your personal medical care, prescription refills or to schedule an appointment, please contact your provider’s office directly, or send an email inquiry through Patient Portal.  For information pertaining to Patient Portal, please see below.  

Your personal and confidential health information is not maintained by the Webmaster. Please refrain from sending such requests or inquiries through “Contact Us”.


Medical Inquiries and Refills

We encourage you to communicate with your provider’s office directly by calling the office, or through Patient Portal regarding any personal and confidential medical inquiries, refills, scheduling of appointments, test results, etc.  For access and information pertaining to TPMG Patient Portal, please see below.

Note:  Your personal and confidential health information is not maintained by the Webmaster.  We recommend that all medical inquiries are sent to your provider’s office through Patient Portal.  For information pertaining to Patient Portal, please see below.


Access to Patient Portal

To obtain a Security Enrollment Token for access to Patient Portal, please contact your provider’s office directly. Let them know that you would like to have an Enrollment Token number, and they will be happy to provide you with the token, as well as additional information and to answer any questions that you may have.  You will also be asked for your email address in order for your record to be connected to Patient Portal.

Please do not request Enrollment Tokens through Contact Us.  Enrollment Tokens cannot be issued through the Help Desk due to restrictions concerning access to your confidential medical record.

Patient Portal access allows you to pay your bill online, view your electronic health record notes and test results, request refills of medication, request appointments and communicate with your provider and his/her staff  all at your convenience, 24 hours a day!

When you visit Patient Portal or send emails to us, you are communicating with us electronically.  By signing up and enrolling in Patient Portal, you consent to receive communications from us electronically.  We will communicate with you by email or by posting notices on Patient Portal, such as upcoming appointment reminders, notifications when statements have been posted to your account or when new information such as notes and/or test results are made available to you to view through the Portal.

If you use Patient Portal, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.  We recommend that you do not divulge your password to anyone.

If you experience difficulties in logging into Patient Portal due to a change in your email address, forgetting your User ID or being locked out, please contact your provider’s office directly.  An office staff member has access to your record, and can reset or assist you in reactivating or updating your Patient Portal account.  Please do not email requests through “Contact Us”, as your record is only accessible to your provider’s office.

If you choose to opt-out of Patient Portal, you must notify your practice directly to disengage your Patient Portal account.  Please do not email the Webmaster “Contact Us”, as your confidential record is maintained only by your provider’s office.

Your privacy is important to us.  You will need to provide a User ID and password to access and use Patient Portal.  TPMG personnel will never ask you for your password in an unsolicited phone call or an unsolicited email.  Remember to sign out of your account and close your browser window when you have finished your session.  We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy and ensure correct use of information.  Your account information and profile are password protected.

We encourage our patients to take advantage of Patient Portal.  Contact your provider’s office to enroll today!


Cancellations ⋅ Rescheduling ⋅ Missed Appointments

We kindly request any cancellations or rescheduling of appointments be made in advance in order for us to accommodate another patient in your appointment time.  This enables us to quickly place patients who need to see a physician when there is a time that opens up on the schedule.

TPMG offices reserve the right to charge a fee to patients who miss an appointment, procedure and/or scheduled surgery.  Fees may vary; therefore, we recommend that you ask your physician’s office for information regarding their policy pertaining to missed appointments.  Fees for missed appointments are not covered by insurance companies, and are the responsibility of the patient.  Failure to pay any fees may result in the patient’s account being transferred to an outside collection agency.  Please contact the office when you need to cancel or reschedule your appointment to avoid any fees.

We understand there may be times when circumstances beyond your control arise and you must miss an appointment; therefore, we highly recommend contacting the office if you cannot make your scheduled appointment., or as soon as possible after your miss an appointment. Patients who consistently fail to show for scheduled appointments may be terminated from receiving care from the office, or from TPMG as a group.

Please note that while each TPMG office makes every effort to accommodate requested appointment times, circumstances may exist where this request may not be met.  Some offices may have a large volume of patients scheduled, or a limited number of physicians on duty at the time; however, after triaging your healthcare needs, we will provide you with an appointment in the appropriate time period, or present you with options for your care, such as seeing another physician, advanced practice clinician or, depending on the urgency of your situation, referring you to After Hours Care Clinic, Urgent Care or Emergency Care.

It is our mission to provide superior healthcare to our patients.  We understand that there are times when physicians are running behind on seeing patients.  Every effort is made to accommodate the needs of our patients, and physicians are focused on assessing, diagnosing and providing the necessary treatment while in the exam room.  They are not focused on time, but rather ensuring the patient in front of them is receiving the necessary care needed at the time.  Each patient is given the attention and time necessary in providing the care that is needed based on the assessment and diagnosis. This time may be a few minutes, or may take longer than the scheduled time.  Each person that presents to us for care has a different need.  We appreciate your patience, and know that when you have a healthcare issue that requires more attention, we are here for you.  Thank you for choosing TPMG!


Customer Service/Patient Advocate

TPMG strives to provide the best quality patient care; however, there are times when concerns need to be brought to our attention.

If you have a concern about any TPMG office or staff member, please contact the office manager at that location first.  Our office managers are available to assist you with issues that you may have regarding their office and/or service.  Please give them the opportunity to correctly address any of your concerns. 

If you need additional assistance with your concern, please email our patient advocate at PatientAdvocate@tpmgpc.comor call our administrative office at (757) 232-8764, and ask to speak to one of our patient advocates.

We appreciate the time you have taken to reach out to us so that we may make every effort in improving the quality of care that TPMG patients have come to trust and expect.

TPMG Corporate Administrative offices are located at:

TPMG Administration
Tidewater Medical Center
860 Omni Boulevard, Suite 401
Newport News, Virginia 23606
Office: (757) 232-8764
Fax:  (757) 232-8865

Online Bill Pay and Billing Inquiries

If you would like to make a payment online, you may do so through Patient Portal.  Please see information above in order to obtain access.

You may also make a payment on your account by clicking on the red Pay Online icon that appears on our Home page.  Your account number is shown on your billing statement, and is information needed in order to make an online payment.  To receive a receipt, please “Always Allow” pop-ups on our secure payment page.  If you do not allow pop-ups, you will not be able to print a receipt of your payment for your records.

Payments can also be made by contacting our TPMG Central Billing Office at (757) 232-8777, and a representative will process your payment over the phone.  Additionally, you may mail in your payment, or make a payment at any of our TPMG office locations.  All TPMG offices are available to receive payments for services that were performed at another TPMG office.

Billing statements will show all TPMG offices where services were rendered during that billing cycle consolidated on one statement, and only one statement will be mailed to the patient.  If you are in need of financial assistance, please contact the TPMG Central Billing Office and speak with one of our representatives.

At times, your payment may cross paths with our billing statement in the mail.  This will result in a bill that may have already been paid.  If you feel that this has happened, and you have already made your payment, please contact our billing office and one of our representatives will review your account to confirm that payment has been received and posted to your account.  Our representative will let you know if you should disregard the billing statement.

Additionally, payments made are always applied towards any outstanding balance with TPMG.  If you are making a payment towards your current visit (copay, etc.), and you have an outstanding balance at any TPMG office, the amount paid will be applied towards the older balance.

Questions or requests for itemized statements pertaining to your bill or account should be directed to the TPMG Central Billing Office by calling directly (757) 232-8777 for assistance.


Career Opportunities

For career opportunities within TPMG, please click on the Careers tab to view information, requirements and to post your resume.  Please refrain from sending employment inquiries through “Contact Us”.


Solicitations

Solicitations from outside business entities and/or persons through “Contact Us” or through “Patient Advocate” shall not be acknowledged, nor forwarded to any TPMG office or employee by the Webmaster.